How to archive a citizen in CitizenOne

How to archive a citizen in CitizenOne

Step 1: Open CitizenOne in your browser and log in.
Step 2: In the upper-left corner of the dashboard look for the "Citizen" section and click on it.

Step 3: Find the citizen you want to archive in the list. Once you've located the citizen, click the "Edit" button next to their name.

Step 4: In the edit view, click "Archive Citizen".


Step 5: After archiving the citizen, click "Confirm" in the pop-up message to ensure that the citizen's status is successfully archived.

Step 6: To verify, the citizen should no longer appear in the list after being archived. If they are still visible, double-check the archiving process or refresh the page.

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